Terms of Service
Last updated: 21 September 2026
By accessing and using Elevate AI's website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our AI automation services, website, and any related software or applications.
AI Automation Services
Elevate AI provides custom AI development, automation solutions, and ongoing support services to businesses seeking to optimize their operations through artificial intelligence technologies.
Service Availability
Availability and any service levels are defined in the relevant service agreement. We do not guarantee uninterrupted access and may perform maintenance or updates that temporarily affect service availability.
As a user of our services, you agree to:
- Provide accurate and complete information when requested
- Use our services only for lawful business purposes
- Maintain the confidentiality of any access credentials
- Comply with all applicable laws and regulations
- Respect intellectual property rights of Elevate AI and third parties
Consulting Roadmap and Elevate AI Property
You own your AI Consulting roadmap and can use it with your own team, Elevate AI or another delivery partner. Elevate AI retains its reusable engine, software, automation frameworks and proprietary methodologies. OSE provides access to a managed service, not ownership of the underlying engine. Rights in separately scoped implementation deliverables are set out in the agreed proposal or service agreement.
Client Data
You retain ownership of your business data and information. We only use your data to provide the agreed-upon services and will not use it for any other purpose without your explicit consent.
OSE Billing & Payment
- The signed proposal states when the configuration fee and monthly management fees become payable, separately from the service commencement date
- Any late-payment charges and approved third-party costs are specified separately in the agreement
- Completed configuration work, prepaid undelivered services and approved third-party costs are reconciled separately on termination; the agreement must state the applicable charges and refunds
Service Suspension
We reserve the right to suspend services for accounts with overdue payments exceeding 60 days. Service restoration requires payment of all outstanding amounts plus any applicable fees.
To the maximum extent permitted by law, Elevate AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- • Loss of profits, revenue, or business opportunities
- • Data loss or corruption not caused by our negligence
- • Business interruption or system downtime
- • Third-party claims or damages
OSE commencement and minimum term
OSE has a binding initial three-month engagement from the service commencement date in your signed proposal. It then continues on a rolling monthly basis. Cancellation requires 30 days’ written notice and cannot take effect before the initial term ends, except where the service agreement permits earlier termination.
The agreed commencement date is the onboarding or kick-off date, with configuration and launch milestones stated in the proposal. Onboarding counts towards the three months; this is not a promise of three full months of live outreach. Any change to the commencement date must be agreed in writing.
Notice and renewal
You can give 30 days’ written notice during the initial term, with cancellation taking effect no earlier than its end. Afterwards the service rolls monthly, with no new three-month commitment: cancellation takes effect 30 days after written notice, and the final management fee is prorated if that date falls partway through a billing month.
Permitted early termination
Early termination is permitted for a material breach, mutual written agreement, unlawful delivery or another termination event specifically defined in the service agreement. Where a material breach can be remedied, it must remain unresolved 14 days after written notice before termination on that ground.
Missing a sales target does not automatically create an early-exit or refund right unless the proposal expressly guarantees that outcome. Failure by Elevate AI to deliver agreed services is distinct from disappointing campaign performance and is subject to the breach provisions.
Fees on termination
For convenience cancellation during the minimum term, the agreed initial-term management fees remain payable. This does not automatically apply when a client terminates for Elevate AI’s unremedied material breach. The agreement must separately specify the treatment of completed configuration work, prepaid undelivered services and approved third-party costs, including any amounts to be refunded. These items must be itemised in the final account.
Consulting and separately scoped implementation
Their schedules, cancellation arrangements and deliverable rights are specified in their own agreed scope and service agreement. The OSE minimum term does not apply to those engagements. You retain ownership and use of your consulting roadmap after termination.
Your Obligations:
- • Settle fees properly due under the applicable termination provisions
- • Return Elevate AI proprietary materials as agreed; you retain your consulting roadmap and the right to use it
- • Cease use of our services
Our Obligations:
- • Provide final service deliverables
- • Return your confidential data
- • Honor any ongoing support commitments
For questions about these Terms of Service, please contact us:
Email: hello@elevateai.co.uk
Company: Elevate AI Holdings Ltd
Phone: Available through our contact page